Something not quite right?
If you receive damaged, incorrect or missing items, keep the original packaging and prepare your order details, a description of the issue and clear photographs.
Contact us before returning goods
Return eligibility and the appropriate resolution depend on the item, its condition and applicable consumer rights. Do not ship goods back until return instructions have been confirmed.
Food & beverage handling
For food safety reasons, opened or improperly stored drinks may not be suitable for return or exchange. Report product quality concerns promptly and retain the batch or lot information.
Refunds
Any approved refund, replacement or exchange will be confirmed after the issue is reviewed. This information does not limit rights you may have under applicable law.